We exist to...
Change the world, by helping our clients to achieve more than they ever believed possible.
We believe in transforming lives for the better - be it individuals, teams, companies or organisations.
Our People
At your service
You are assured of professional support from our partners, facilitators, and coaches. From analysis to execution and measurement, we provide ongoing support to deliver long-term value for your business.
Alan Kirschner
Founder & Managing Director
As the founder and driving force behind Customer Diagnostics since 1999, I am deeply committed to unlocking the potential within organisations, their leaders and their people.
With a focus on facilitating meaningful change, I specialise in creating trusted environments where teams can truly think, collaborate, and strategise effectively.
My passion lies in empowering leaders to develop strategic action plans that not only align their teams but also drive real, measurable results. By designing and facilitating processes and workshops tailored to each organisation’s unique challenges, I help teams think critically about their business and the broader environment, leading to impactful actions that resonate across the entire organisation.
As a facilitator, thinking partner, and catalyst for change, I bring a disciplined yet empathetic approach that encourages collective thinking and fosters a culture of sustained success
Our Trusted Partners
Elevated by collaboration
Creina Schneier
Executive Coach, Facilitator and Certified Practitioner
With over 20 years of experience, I partner with leaders and teams to foster environments that empower individuals to become their best selves. My approach helps people excel both within their teams and in their personal interactions, ensuring they thrive in all aspects of their professional lives.
David Rabinowitz
Executive Coach, Strategy Facilitator and Consultant
Passionate about strategy, decision science and critical thinking, I work with executives and their teams to achieve superior results through improved decision-making. Through facilitation, coaching and consulting, I guide leaders in addressing their most significant opportunities and challenges.
Igniting best thinking for a better world: Awakening conscious leadership, empowering teams and transforming organisations through conversations that matter.
Visualising ideas to make them stick. Specialising in graphic recording and in-studio illustration.
Delivering business impact through mindful collaboration.
Optimising individual and team performance through leading global methodology, grounded in south African complexity and opportunity.
Our Values
Your experience of us
Serve
Deeply committed to serving not just your business needs, but you as a person. What matters to you, matters to us.
Integrity
Honesty and transparency guide all our interactions. We are not afraid to have tough conversations, aiming always to do the right thing for our clients.
Collaborative
Partnership is at the heart of our approach. We connect deeply, providing a personal touch that makes every engagement meaningful and centred around what matters to you.
Action-orientated
Commitment to action defines us. We support you in turning plans into reality, ensuring that our processes lead to movement, alignment and results.
Agile
Our adaptability and desire to continuously learn and improve ensures that we meet your needs, no matter the circumstance.
Accountable
We hold ourselves to high standards of accountability and work closely with you to develop strategies that everyone in your organisation can embrace and own.