Welcome to Customer Diagnostics
Our greatest achievements are yours.
We are an experienced management consultancy that believes in the power of doing. We help businesses to thrive by developing, facilitating and implementing successful strategies around which all people are aligned.
What We Do
We engage with our clients to develop strategies around which everyone is aligned through a distinctive range of services. Thanks to the wizardry of modern technology, we are pushing the boundaries of digital platforms when face-to-face meetings are not an option, without losing the personal interaction between facilitator and participants, whilst still ensuring that everyone’s voice is heard.
Contact us today for further information about our range of services and how we can assist your organisation and teams unlock their potential whilst employing face-to-face or distributed work-from-home (or virtual) practices.
Strategic Alignment & Facilitation
We develop and facilitate customised processes to achieve agreed-upon outcomes around which everyone is aligned. We do this at an enterprise, company, divisional and functional level.
Thorough, customised research allows us to help you develop more insightful and effective strategic action plans. We have an excellent track record in the field of customer and employee research.
Building Effective Teams
We upskill teams to execute their strategic, tactical and operational plans efficiently and effectively, whilst recognising and valuing the diversity within teams.
Strategic Measurement & Implementation
We provide you with the processes and skills to implement and measure your strategic action plans efficiently and effectively.
By developing an ongoing relationship with you through regular consultations, we help you achieve long-lasting success.
We provide one-on-one executive coaching to existing clients, focusing on personal development and organisational performance improvement.
For further information about our range of services, contact us today
What Our Clients Say
Thank you so much for the incredibly professional work you have done with us. Well done to you, Corné and Kirsten for keeping us engaged through the week. I am so grateful that we have a clear agenda ahead of us, with clear tasks, role and responsibilities and time frames.
Group Head: Card and Payments, Standard Bank
One of the best strategy workshops I have attended in my four productive decades. A perfect balance between the application of theory and practice.
General Johan Jooste
Commanding Officer, Special Projects Kruger National Park
Thanks to Alan, Corné and Kirsty on seriously one of the best strategy sessions that I have attended, and I have been to many. I love the simplicity of your strategy process. I loved the reiteration of the process, just making sure that we covered everything.
Founder & CEO, Alt Capital Partners
It was quite an experience to go through the achievement process online. You and your team have really outdone yourselves and as a bank we are richer because of your contribution and exceptional leadership in facilitation.
I am in the process of reading the final outcome and yet I feel as though I was there for every moment of the session. This is unique and makes you a great partner.
PBB Group CIO, Standard Bank
I thoroughly enjoyed the process and the manner in which you conducted the sessions. You struck such a nice balance between being human and having some fun whilst also driving for the business outcomes we sought to achieve.
Head: Customer Value Management and Product Economics, Standard Bank
Alan was fantastic in terms of understanding the output of the Open Space Technology (OST) workshops, incorporating the profile of the team in harnessing the outputs required in driving the completion of our strategy execution plan.
CIO Nedbank Limited
We had employed the services of a variety of specialists to assist with strategy planning over the years, including several renowned local and overseas consultants…. Alan is the only strategy consultant with whom we continue to engage on an on-going basis.
Managing Director, Norton Rose Fulbright South Africa, Member of Norton Rose Fulbright Group’s Executive Committee in London
May I again compliment you on the exemplary manner in which you conducted our strategic planning session. You have the unique ability to facilitate a very thorough and scientific strategic planning process and simultaneously inspire and motivate!” … “One of the best strategic planning sessions I have ever attended. Well done!
Thank you very much for facilitating and guiding our strategic workshop process. We emerged from the workshop wiser and better matured in dealing with complex strategic business environments like ours. Thank you for forcing us to stretch our thinking beyond our comfort zones. Your inputs will be remembered at SANParks for many years to come.
Dr David Mabunda
CEO of SANParks
Excellent process to surface and prioritise a wide range of issues with wide participation.
CEO Nedbank Limited
I believe that our strategic conference, which you’re facilitating, will rank as the most important conference either the Admiral or Stalker Hutchison have had in their many years of existence. Thank you for the massive role you’ve played in assisting us with defining our strategy going forward.
CEO Stalker Hutchison & Associates
A true professional at work. A master in facilitation. A leading-edge thinker on strategy and execution. I recommend Alan very highly!
CEO, Assore Limited
Thank you! You have gotten us to a place we have been trying to get to for two years!
Norton Rose Fulbright.